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Privacy Policy 

Last Updated: [15/05/2025]

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Introduction

At ArmsCare, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you visit our website, contact us, or use our services. ArmsCare is committed to safeguarding the privacy of residents, families, employees, and all website visitors.

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What Information We Collect

We may collect the following types of personal data:

  • Contact information: Name, phone number, email address, postal address.

  • Health-related information: Only when voluntarily provided by residents, family members, or job applicants (e.g., during admissions or applications).

  • Website usage data: IP address, browser type, device information, pages visited, and time spent on our website (via cookies or analytics tools).

  • Employment data: If you apply for a job through our website, we may collect CVs, employment history, and references.

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How We Collect Your Data

We collect your data in the following ways:

  • Directly from you via website forms (e.g., contact, job application, enquiry forms)

  • Through email or telephone communications

  • Automatically via cookies when you browse our site

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Why We Collect Your Data

We use your data to:

  • Respond to enquiries or provide requested information

  • Manage and deliver care services

  • Process job applications and employment-related matters

  • Improve our website and services

  • Comply with legal and regulatory obligations

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Legal Basis for Processing

We process your personal data based on the following lawful grounds:

  • Your consent

  • Performance of a contract

  • Compliance with a legal obligation

  • Legitimate interests (e.g., ensuring high-quality service delivery)

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Sharing Your Data

We do not sell your personal data. We may share your information with:

  • Regulatory bodies (e.g., CQC)

  • Health professionals and care teams (when necessary)

  • IT and website hosting providers (only as needed to provide services)

  • Legal or financial advisors (if required)

All third parties we work with are required to respect your data and comply with applicable data protection laws.

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How We Protect Your Data

We take appropriate security measures to prevent unauthorized access, disclosure, alteration, or destruction of your data. These include:

  • Secure servers and encrypted storage

  • Access controls

  • Regular reviews and staff training

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How Long We Keep Your Data

We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law (e.g., healthcare or employment records).

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Your Rights

Under the UK GDPR, you have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to or restrict processing

  • Withdraw consent (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of your rights, please contact us at: Ajay@ArmsCare.co.uk

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Cookies and Tracking

Our website uses cookies to improve user experience and analyze traffic. You can manage your cookie preferences through your browser settings. 

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Third-Party Links

Our website may include links to third-party websites. We are not responsible for the privacy practices of those sites. Please review their policies separately.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date."

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Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact: us at: Ajay@ArmsCare.co.uk

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OUR MISSION

Our mission is to provide an environment in which our residents are proud of where they live, our staff are proud of where they work, and our guests are proud to visit.

For more information, give us a call today.

©2024 by Armscare Ltd

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